Return Policy

RETURNS POLICY:

We accept returns or exchanges on defective or incorrect item(s) received only.

Please report any problems you are having to us as soon as possible. Please do not ship items back prior to contacting us and receiving a return authorization.

All warranties cover defects in material or workmanship only. Sew Creative Sewing cannot be held responsible for damage due to misuse, incorrect measurement, attempted use, or any other user error.

Sew Creative Sewing will, at its discretion, replace defective items and include return shipping for those items. After 14 days, the customer is responsible for shipping the items back for return or exchange. Returns are processed within 2-3 business days.

Customers returning defective items will receive either a replacement, a store credit, or a refund. Orders are eligible for refund up to 14 days after the order was received by customer, otherwise store credit or replacement may be issued.

Returns of products in good working order will receive a refund for the price of the item only, not the shipping costs. To receive a full refund for the product price, returns must be shipped within 30 days of purchase and received in new condition with no wear, and all packaging must be included and intact. Returns of opened packages may be accepted under some rare situations, but may be subject to a restocking fee or rejected depending on the condition of the items. We reserve the right to reject returned items if they are in a condition that renders them unsalable as a new product.